Lead Guest Service Representative

Department
Resort
Position Type
Full Time
Experience
Prior hospitality & customer service experience preferred.Front Office experience a plus. SMS Host experience a plus.



Requisites
High School graduate. Must be available to work flexible schedule including holidays & weekends. Knowledge of SMS Host & Microsoft Office desirable. Must possess excellent interpersonal skills, be able to work in a team setting and be able to multi task. Must possess a valid driver's license & clean driving record.
Description

Responsible for performing all desk related functions including, but not limited to, greeting & registering guests, making & modifying guest reservations, providing outstanding guest service during their stay & settling the guest’s account upon completion of their stay. Assisting the supervisory staff in training of new employees & ongoing training.

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